Our customers are very
important to us. If
there are any questions or concerns when you package arrives, please
contact us immediately. Your satisfaction is our goal and guarantee.
Some of our
items ship directly from the manufacturer or distributing center. So if
you order more than one item you may have separate shipments.
and ship our orders usually within 1 business day. We use ground
service and you can expect to get your items within 1-7 business
email you a tracking number so you can view its progress and estimated
we cannot ship to P.O. boxes so please provide a physical address with
Policy - if you are unhappy with something you've bought
from us, you
can return it within 30 days of your purchase. For details, please read
If you need
to return or exchange an item our policy is that returns are based on
You will need a Return Merchandise Authorization (RMA) number in order
to send item back. Returns will not be accepted without a RMA. Some
items are subject to a 15% restocking fee.
returned should be new,
unused, and in the condition your received it; in the
original manufacturer's packaging
including the box, with all paperwork, warranty cards, parts and
We can not
accept any appliance that have been used for health and safety reasons.
exception would be if its
a manufacturer defect or that the item has been damaged during shipping.
address will be provided to you once you contact us for a RMA
We can not refund the original shipping cost that we incur by
offering FREE Shipping for items over $125.00.
responsible for shipping charges, unless the item received was the
wrong product, defective, or damaged.
item has been received and looked over, we
will gladly refund your money (less our incurred cost to ship item).
Item may incur a 15% restocking fee.
If you would
like to exchange the item for something else we would be happy to do
this, but you will be responsible for the shipping of the exchanged