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Shipping & Returns

Shipping & Returns
Our customers are very important to us. If there are any questions or concerns when you package arrives, please contact us immediately. Your satisfaction is our goal and guarantee.
 

SHIPPING:


  • Some of our items ship directly from the manufacturer or distributing center. So if you order more than one item you may have separate shipments.   

  • We process and ship our orders usually within 1 business day. We use ground service and you can expect to get your items within 1-7 business days. 

  • We will email you a tracking number so you can view its progress and estimated delivery date.

  • Unfortunately, we cannot ship to P.O. boxes so please provide a physical address with your order.

  • RETURNS:

    • Our Return Policy - if you are unhappy with something you've bought from us, you can return it within 30 days of your purchase. For details, please read our policy below.

    • If you need to return or exchange an item our policy is that returns are based on buyer contact first. You will need a Return Merchandise Authorization (RMA) number in order to send item back. Returns will not be accepted without a RMA. Some items are subject to a 15% restocking fee.

    • All items returned should be new, unused, and in the condition your received it; in the original manufacturer's packaging including the box, with all paperwork, warranty cards, parts and accessories.

    • We can not accept any appliance that have been used for health and safety reasons. The exception would be if its a manufacturer defect or that the item has been damaged during shipping.

    • A return address will be provided to you once you contact us for a RMA number.

    • We can not refund the original shipping cost that we incur by offering FREE Shipping for items over $125.00.

    • You will however be responsible for shipping charges, unless the item received was the wrong product, defective, or damaged.

    • Once the item has been received and looked over, we will gladly refund your money (less our incurred cost to ship item). Item may incur a 15% restocking fee.

    • If you would like to exchange the item for something else we would be happy to do this, but you will be responsible for the shipping of the exchanged item. 


    Please email us at: support@freshstartjuicers.com

    We answer all emails promptly.

    You can also call Toll Free 877-440-4326

    Hours of operation Weekdays Monday - Friday 9AM - 7 PM PST.

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